Member Portal
Now accepting claims for the Professional Educational Benefit (PEB), with more benefits coming soon.
ACH/Direct Deposit is now available for reimbursement. Get your reimbursements sent directly to your account within 2- 4 business days.
+ First Time Users
Click the REGISTER button above to get started.
User Details – Enter the following criterions to register:
- Enter Member ID (starting with 900/901) or Last 4 of SSN
- Enter First Name, then Last Name
- Enter Date of Birth (slashes not necessary)
- Click Next
- System navigates to Create Your Password step
- Create New Password and Confirm Password
- Select terms and accept the terms and conditions
- Terms and Conditions box will appear
- Click Submit
- Click Next
- Click Send Authorization code button
- Sent to user registered primary email ID
- Enter code (did not receive code, check box to skip email verification)
- Click Finish
System will display confirmation message and navigate to login page. You will receive a welcome email to the registered email address on file.
+ Already Registered
Click the SUBMIT CLAIM button above to open the Member Portal. Then:
- Click on the Login (top right) -> The Member Portal Login section appears
- Enter User Name and Password (created during registration)
- Verification email will appear if skipped during registration
- Click send Authentication code
- Click “I already have a code”
- Enter code sent via registered email address
- No code, request new code
- Click Submit
- Enter code sent via registered email address
Communications details will appear if first time logging into Member Portal:
- Update address/contact information if required.
- Click Submit
- System updates address information on member record
To submit for reimbursements, please see steps below
- Top menu Click Benefits
- Select Reimbursement Type and Employer
- Read the claim submission rules and instructions then Click Continue
- System will display the Claim Form
- Enter all required information and attach proofs (supporting documents) as required
- Click Submit
- Reimbursement claim will be submitted to the Benefit Funds Office
- You will receive an email confirmation of your submission
- Claims are processed between 7 to 10 business days
+ Advantages
- You will be able to easily update contact information as needed.
- The Member Portal streamlines the application process by automatically linking to your member and employer details so that you won’t have to enter them on each application. Based on the login information provided, the system will automatically load the applicable reimbursement claim forms.
- The proof needed for each expense submitted will be tied to the expense line itself. This will reduce the number of denials from the Fund Office for lack of proof-of-submission and decrease wait time for payments.
- The claims processing time will decrease. Checks will be mailed out faster than they have been under the old system.
- The rules and guidelines for the reimbursement type are listed on the form’s first page to help you understand what’s allowed and required.
- You will be able to easily submit claims through the browser on your desktop computer, cell phone, or tablet.
- You can take a picture from your device and upload it for proof of payment.
- Coming soon: “View Balance” – view payment information for your individual benefits.
- Coming soon: “My Messages” – communicate with the Benefits Office directly through the Member Portal.
Please note: the “View EOB” (Explanation of Benefits) option will be hidden for claims that were processed prior to going live with Member Portal registration.
Your Forms:
+ Personal Information
- Membership Form
- Update Form – To add new dependents to your plan. Requests to add dependents must be received within 30 days of qualifying event (birth/adoption or marriage), and you must attach requested documentation (see form).
- Affidavit – If you cannot locate the marriage certificate or birth certificate(s), you can submit this affidavit in its place. The affidavit must be notarized.
- Domestic Partnership Application (only same-sex partners eligible) – To add a partner, download an application and return a notarized copy, along with all requested documentation, to the Plan office. You must also complete an Update Form above.
Membership Form, Update Form, Domestic Partnership Application
+ Disability
For purposes of our disability benefits, “disabled” means you can no longer perform the duties of your occupation due to accidental bodily injury, sickness, or a related medical condition, including pregnancy or childbirth. You must also be under the care of a licensed provider as defined by the state in which you work.
- Short-term Disability Claim Form
- If this is your first full-time job, you would have to work four consecutive weeks in order to become eligible for short-term disability. If this isn’t your first full-time job, you will be eligible for short-term disability payments on your first day of employment, unless you worked less than four weeks in previous job.
- Coverage begins on the eighth (8th) day of your disability. The maximum benefit payable is 60% of your weekly salary, up to $692 per week, for up to 26 weeks. See the Summary Plan Description (SPD) for more details.
- If you are going out on a disability leave, contact your employer as soon as possible.
- Please mail or fax the STD disability claims to: Standard Security Life Ins, P.O. Box 25339, Farmington, NY 14425. Fax: (585) 398-2854.
- Paid Family Leave (PFL) Claim Form – Administered by Standard Security Life Insurance Company of New York
- PFL provides wage replacement and job security for three leave types:
- Bonding with a child during the first year after birth, or during the first year after placement of an adopted or foster child.
- Caring for a close family member with a serious health condition.
- A qualifying military event is when a spouse, child, domestic partner, or parent of the employee is on active duty or has been notified of an impending call or order of active duty.
- Coverage includes a maximum weekly payout of $1,151.16 a week for a maximum 12 Weeks.
- Visit www.sslicny.com and click on “I’m a Claimant” to find the New York State PFL Claim Form.
- Paid Family Leave FAQs
- PFL provides wage replacement and job security for three leave types:
- Long-term Disability Claim Form
- The LTD plan pays you 60% of your monthly salary, up to a maximum of $3,500 per month. LTD benefits typically start if you are still disabled after 26 continuous weeks. For detailed information on Long-Term Disability see the Guardian Certificate.
- When you terminate employment, you will have the option to convert this benefit to an individual policy, subject to certain conditions.
- INSMED Portable Disability Coverage – Policies offered to you without any medical underwriting requirements or exams.
+ Education
- Professional Educational Benefit (PEB) Claim Form – Now available through the Member Portal – reimburses costs associated with books, board exams, medical licensure fees, dues, subscription, journals and mobile electronic medical devices. See the Professional Educational Benefit Summary for details.
- QI Benefit – Participants are eligible for up to $3,000 in reimbursement per plan year (July 1-June 30) to cover expenses related to attend a U.S. patient safety event. You must submit at least 6 weeks prior to the conference date.
- QI Training & Education Application
- QI Training & Education Reimbursement Form (For those who have been previously approved for this benefit)
- Rosetta Stone – opportunity to learn a new language with Rosetta Stone.
Professional Education Benefit (PEB) claim form now available through the Member Portal.
+ Employee Assistance Program
Guardian is partnering with ComPsych for your Employee Assistance Program (EAP). The Employee Assistance Program is provided by ComPsych® GuidanceResources® and offers counseling, work-life assistance and crisis intervention services to you and your household family members. Take advantage of this great benefit you can receive 3 free sessions per person, per issue, per year.
Connect to a counselor for free support services: 1-855-239-0743 (available 24 hours a day, 7 days a week).
First-time users:
Go to Guidanceresources.com to reach the website.
- Click the Register Tab.
- Enter your Organization Wed ID (web ID: Guardian) and click the Register button.
- You will then be asked to enter a Username and Password. The Username must be at least six characters long and should have no spaces (for example: joesmith). The Security Questions are meant to prompt you if you forget your password.
Future logins:
You will only need to remember your Username and Password. When you get to step 2 above, instead of clicking on the Register tab, use the login section and enter your Username and Password and click the Login button. This will take you directly to GuidanceResources Online. If you have any problems registering or logging into GuidanceResources Online, email Member Services at memberservices@compsych.com.
+ Appeal & Claim Reprocess
- Appeal Claim Form – Complete this form if your claim was denied in whole or any part or if you disagree with the decision that was made.
- Claim Reprocess Form – Complete this form if your claim was denied and you are able to provide additional information.
+ Mental Health Resources
- NY Project Hope Emotional Support Helpline: 1-844-863-9314
- Crisis Text Line: Text GOT5 to 741741
- National Suicide Prevention Lifeline: 1-800-273-TALK
- Trevor Lifeline: 1-866-488-7386
- Trevor Text: Text START to 678678
- OMH’s Customer Relations: 1-800-597-8481
- NY Office of Mental Health Website
Attention: In compliance with HIPAA regulations, we are using a secure email portal. Please use benefits@cirseiu.org to send secure emails to the Benefits Office.
