Right Care Action Week is a grassroots initiative from clinicians and others across the country to take action that demonstrates how much better our health care system can be. Individual and group activity welcome! Learn more about what some CIR chapters are planning below, and more about Right to Care Action Week here.
At Boston Medical Center, the CIR Quality Council is organizing a debate on O 21st on the topic: does a focus on patient satisfaction actually improve the quality of care — or decrease it? Armed with lots of conflicting data, two teams each made up of a resident, attending and hospital quality leader will have fun debating and the audience will grapple with an important issue facing many hospitals who focus on better “customer service” to patients as a way to improve their HCAHP scores.
In New York City, the CIR Policy and Education Initiative is hosting a pre–Right Care Week conference on Saturday, October 17th for CIR members to learn how to improve the care they provide by designing, implementing and publishing their QI projects. If you have an idea – big or small – for improving care, send it to the Right Care Week Action Forum.
CIR also partners with other Right Care Alliance members at the institution level to achieve our common goals. For example, at Jamaica Hospital Residents and Faculty have partnered to create and implement the “The iLISTEN Movement,” an initiative designed to empower the Resident and Faculty physicians of our urban community hospital with the training and tools they need to communicate effectively and compassionately with our culturally diverse patients towards improved patient satisfaction.
For RightCare Action Week, Jamaica Hospital’s Family Medicine Faculty will be implementing a simple patient engagement initiative called, “iLISTEN to My Patients” in which continuity physicians will reach out to patients by phone to ask 2 questions designed to enhance patient engagement in their own healthcare experience.